Refund policy

At AOZSWIM, customer satisfaction is always our first priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.


If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to contact us if you need assistance. We will reply to you within 24 hours. You can contact us via support online or send an email to support@aozswim.com.

30 Day Returns Warranty 

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.

How to Reach Us 

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions: 

1. AOZSWIM's Responsibility: 

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. 
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when AOZSWIM is responsible for shipping the wrong item/ size.

2.Customer's responsibility 

Incorrect order(size of the item) 
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

Unwanted item 

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

Satisfaction Guarantee * 

Your satisfaction is our priority! 
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.

Additional notes about Warranty 

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted. 
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. 
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees($4.99), are non-refundable. 
We do not accept returns on intimates, swimwear, lingerie, and discounted items unless a customer received a wrong item or the item was faulty.

Compensation time-frame 

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution. 
After this time, the refund time-frame is as below: 
Paypal account refunds: Up to 48 hours 
Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.